Hue ("we," "our," or "us") operates Earnest, a business management platform for managing customers, projects, invoicing, and marketing, with an AI assistant that works across your workspace. This page explains how to delete your account, disconnect integrations, and request permanent removal of the information we hold about you.
You can delete your data at any time. The instructions below cover what you can do inside Earnest and what we do for you when you email us.
1. Close Your Organization
Your workspace belongs to an organization. Its owner closes it by archiving it, and it is permanently deleted 90 days later:
- Sign in to Earnest as the organization's owner.
- Go to Organization → Settings and, under Danger zone , choose Archive organization .
- Confirm.
What happens next:
- Right away, your subscription is set to end with the current billing period and the workspace becomes read-only.
- For 90 days, everything is kept so you can change your mind. The owner can restore the organization from the same screen.
- After 90 days, the organization's workspace data is permanently deleted: clients, contacts, leads, projects, tasks, tickets, invoices, payments, proposals, messages, campaigns and mailing lists, and its members' access.
- Recordings of calls, voicemails and meetings are deleted sooner; see Section 18 of our Privacy Policy.
Some things are not deleted with the organization. Email us (Section 5) and we will delete them:
- Your personal account: your sign-in and profile. Earnest does not yet have a button for this.
- Uploaded files, call and meeting logs, and the log of what Earnest did. These are detached from the organization rather than deleted.
- Business phone numbers, if you have the Communications add-on. Ask us to release them.
Billing records held by our payment processor, Stripe, are kept as tax and accounting law requires. If you unsubscribed from our emails, your address stays on our email provider's suppression list, so it is never emailed again.
If you are a member of an organization you do not own, ask its owner to remove you, or email us to delete your personal account. The organization's shared data stays with its owner.
2. Delete Specific Records
You do not have to delete your whole account to remove data. Inside Earnest you can delete individual records — such as a contact, client, project, invoice, or file — from the relevant section of the app. Deleted records are removed from your active workspace; residual copies in backups are purged on our standard backup cycle.
3. Disconnect an Integration
Each connection is disconnected in the part of Earnest where you made it. It takes effect at once: Earnest deletes its stored access to that account straight away and collects nothing more from it.
- Social accounts (Instagram, Facebook, Threads, LinkedIn, TikTok): go to Marketing → Accounts → Settings, open the account's menu (⋮), choose Disconnect, and confirm.
- Calendars (Google, Outlook): go to Scheduler → Settings → Calendar Sync. Under Connected calendars, choose Disconnect and confirm.
- Stripe (how your clients pay you): go to Money → Deposits, choose Disconnect & switch, then Yes, disconnect.
What disconnecting removes:
- A social account: the connection and its access tokens, and the inbox threads, messages and activity synced from it, are deleted at once. Posts you created in Earnest stay in your workspace, and anything already published stays on the platform. Earnest no longer holds any access to the account. To also take Earnest off the platform's own list of connected apps, remove it there as well (Section 4).
- A calendar: the connection and the busy times synced from it are deleted at once. For Google, Earnest also asks Google to revoke its access, unless another of your Earnest calendar connections uses the same Google account. For Outlook, also remove Earnest from your Microsoft account's app permissions.
- Stripe: Earnest asks Stripe to disconnect the account and removes it from your organization. Your Stripe account and its records stay with Stripe.
Earnest does not offer a choice of what to keep when you disconnect. To have anything else removed, email us (Section 5).
4. Revoke Access Directly From a Connected Platform
You can also remove Earnest from the connected service itself. This is useful if you no longer have access to your Earnest account.
4.1 Instagram / Meta
- Go to your Instagram Apps and Websites settings (or open Instagram → Settings → Apps and Websites).
- Find Earnest in the list of active apps.
- Click Remove to revoke access.
4.2 TikTok
- Open the TikTok app and go to your profile.
- Tap the menu icon, then Settings and privacy → Security → Manage app permissions .
- Select Earnest from the list of authorized apps.
- Tap Remove access .
4.3 What happens on our side
- Instagram, Facebook and Threads tell us when you remove Earnest, and we erase that account's access tokens immediately. The account then shows in Earnest as disconnected, and what was synced from it stays until you disconnect it in Earnest (Section 3) or ask us by email (Section 5).
- TikTok and LinkedIn do not tell us. Our access stops working, but the connection and what was synced from it stay in Earnest until you disconnect it there or ask us by email.
5. Request Deletion by Email
To delete your personal account, anything left after an organization is closed, or anything else we hold about you (including if you cannot sign in), email us and we will do it for you.
- Send an email to hello@earnest.guru with the subject line "Data Deletion Request" .
- Include the email address associated with your Earnest account.
- Specify whether you want to delete your entire account or only specific data (for example, a single connected integration).
We will verify your identity, process the request, and confirm completion by email within 30 days. There is no charge for deletion requests.
6. What Data Is Deleted
A successful account-deletion request removes the following from our systems:
- Profile & Credentials: Your Earnest profile, preferences, settings, and stored credentials.
- Workspace Data: Contacts, clients, leads, projects, tasks, invoices, expenses, proposals, contracts, notes, messages, and uploaded files.
- Integration Tokens & Synced Data: Encrypted access and refresh tokens for connected accounts, and data synced from them (such as social inbox messages, social analytics and calendar busy times).
- Account Metadata: Organization membership and related account records.
Data that has already been published or sent to a third party (for example, a post published to a social platform, or an invoice emailed to a client) is controlled by that platform or recipient and must be handled there directly.
7. Retention Exceptions
In limited circumstances, we may retain certain information after a deletion request to comply with legal obligations (such as tax and accounting requirements for financial records), resolve disputes, prevent fraud, or enforce our Terms of Service. Any such retained information is access-restricted and held only for as long as the legal or operational requirement applies.
8. Contact Us
If you have questions about deleting your data or need help with a request, contact us: