Hue Studios LLC ("we," "our," or "us") operates a social media management platform that enables users to connect, manage, and publish content to third-party social media services including Instagram and TikTok. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, and any other information you choose to provide.
- Content: Posts, captions, images, videos, and other content you create or upload through our platform.
- Communications: Information you provide when you contact us for support or other inquiries.
1.2 Information from Third-Party Platforms
When you connect your Instagram or TikTok accounts to our platform, we receive:
- Profile Information: Your username, display name, profile picture, and account identifiers from connected social media accounts.
- OAuth Tokens: Authentication tokens that allow us to post content and retrieve analytics on your behalf. These tokens are encrypted using AES-256-GCM encryption before storage.
- Analytics Data: Follower counts, engagement metrics, reach, impressions, and other performance data from your connected accounts.
- Comments: Comments on your posts that you choose to manage through our platform.
1.3 Automatically Collected Information
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.
- Device Information: Device type, unique device identifiers, and mobile network information.
- Cookies: We use essential cookies for authentication and session management.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our social media management services
- Schedule and publish content to your connected social media accounts
- Display analytics and performance metrics for your accounts
- Manage comments and engagement on your behalf
- Send you service-related notifications and updates
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encryption: OAuth tokens and sensitive credentials are encrypted using AES-256-GCM encryption at rest.
- Secure Transmission: All data is transmitted over HTTPS/TLS.
- Access Controls: Access to user data is restricted to authorized personnel only.
- Regular Audits: We regularly review our security practices and update them as needed.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. Third-Party Services and APIs
Our platform integrates with the following third-party services:
4.1 Instagram (Meta Platforms, Inc.)
We use the Instagram Graph API to publish content and retrieve analytics. Your use of Instagram through our platform is also subject to Meta's Privacy Policy and Meta Platform Terms .
4.2 TikTok (ByteDance Ltd.)
We use the TikTok Content Posting API to publish content. Your use of TikTok through our platform is also subject to TikTok's Privacy Policy and Terms of Service .
We only request the minimum permissions necessary to provide our services. You can revoke access to your social media accounts at any time through our platform settings or directly through the respective social media platform.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information with third parties.
- Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., hosting, analytics), subject to confidentiality obligations.
- Legal Requirements: When required by law, legal process, or government request.
- Protection of Rights: To protect the rights, property, or safety of our company, users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Specifically:
- Account Data: Retained until you delete your account.
- OAuth Tokens: Retained until you disconnect your social media accounts or tokens expire/are revoked.
- Analytics Snapshots: Retained for up to 24 months to provide historical performance data.
- Activity Logs: Retained for up to 12 months for security and audit purposes.
- Published Content: Metadata about published posts is retained; the actual content resides on the respective social media platforms.
Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a portable format.
- Withdraw Consent: Disconnect social media accounts at any time.
- Opt-Out: Opt out of non-essential communications.
To exercise these rights, please contact us at contact@huestudios.com .
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To make a request, contact us at contact@huestudios.com . We will verify your identity before processing your request.
9. International Data Transfers
Our servers are located in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice such as an email notification. Your continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
13. Platform-Specific Disclosures
Instagram/Meta Integration
Our integration with Instagram allows you to:
- Publish images, videos, carousels, reels, and stories to your Instagram account
- View analytics including followers, reach, impressions, and engagement
- Manage comments on your posts
We access only the data necessary to provide these features and do not store your Instagram password.
TikTok Integration
Our integration with TikTok allows you to:
- Publish videos and photo posts to your TikTok account
- View basic analytics including followers, likes, and video counts
We use TikTok's "Upload by URL" method which does not require additional content review. We access only the data necessary to provide these features.